General FAQ
If you have questions, feel free to email us in English.
Basic process
Step 1: Add items to your cart
Add the items that you want to sell to your cart. If you are selling a large quantity of bulk items, rough counts are fine.
Step 2: Fill out and submit the buyback application
Step 3: Pack and ship your items (include a copy of your ID if necessary)
Once we receive your items, we will let you know.
Step 4: Once we check your items, we will email you the final amount and pay
If you want to approve the final amount first, we will pay after receiving approval.
Buyback cart and price guarantees
Kai Tora provides a flexible buyback experience.
If you add items to the cart you get detailed appraisal results and a 2-week price guarantee from the date of sending your buyback request.
If you send items in without adding them to the cart, the buyback price for those items will be the market price at the time of appraisal, and only the total buyback value for these items will be shown on the buyback report (no details or individual prices).
* The buyback prices shown on this site are for products without notable damage, wear, or defects.
General FAQ
Q: What is bulk buyback?
A: Items not listed individually on this site are purchased at a flat rate.
Q. I can't find the product I am looking for
A. If you can't find a specific product or don't know which version it is, try searching the product code on the side of the case or with the barcode.
Q: How long does it take to process items?
A: It depends on the number of transactions and the number of items in each transaction. Processing generally takes 1 to 7 days. If it might take longer than that, we will let you know after your items arrive.
Q: When do I get paid?
A: Once your items are processed, within 3 banking days. If you want to confirm the buyback amount first, then within 3 banking days of your approval.
Q: Can I sell duplicates?
A: Yes. The prices are as follows:
- 1st copy: Price as shown
- 2nd copy: 80% of the price
- 3rd copy: 50% of the price
- 4th to 9th copy: 25% of the price
- 10th copy and after: 10% of the price
*Bulk items: The standard bulk price applies to the first 4 copies. The 5th copy and after are 50% the base price.
*Bulk trading cards: The bulk rate is not affected by number of duplicates.
*The above rates are prior to condition checks.
Q: Do you buy from businesses?
A: Yes. If you are a corporation, please use the name of your representative or a staff member in the application. For ID verification, please see the corresponding section below.
Q: Can you handle large transactions?
A: Please email us in advance if you plan to send more than 6 boxes at one time along with the details about what you are selling.
Q: Can I use this service if I am under 18?
A: No.
Q: What happens to items that I can't sell?
A: If we cannot buy any of your items due to conditional defects or other reasons, we can dispose of them at no cost or send them back at your expense.
■ Approving and cancelling transactions
You do not need to contact us if you want to cancel before shipping your items.
Manual approval:
・After we send you the final valuation, email us within 1 week to approve, cancel, etc.
・If we do not hear from you within 1 week, we will consider it an approval and proceed with payment.
・You can cancel all or a part of the order.
・Customers are responsible for return shipping.
Auto approval:
・We will proceed directly with payment once the items are checked. Transactions cannot be canceled.
Shipping
・You can ship items by collect on delivery (着払い). We only accept Yu-Pack.
・The post office can pick up your boxes at no cost.
・Please do not use a box to ship small items by Yu-Pack if they would fit in an envelope. Please use a Letter Pack envelope, Yu-Mail, etc.
・Shipping costs depend on your distance from our office and the box size. You can expect shipping costs to be 1500~2500 yen. At minimum, each box should have an expected buyback value of 3000 yen or more.
Free Shipping
・The threshold for free shipping is 10,000 yen per box (final buyback value ÷ number of boxes = value per box).
・If the value per box is less than 10,000 yen, we will deduct the difference from 10,000 yen up to the actual shipping cost.
E.g.: If the final value is 9800, we will only deduct 200 yen for shipping.
・If the products were suitably packed but the shipping cost exceeds the final buyback value, we will not charge you for the remainder, but you may be required to pay for shipping upfront in future transactions.
You can also drop items off at our office
・Please email us to setup a time for dropoff
・We will pay you at a later date by bank transfer as we do not process items at the time of receipt.
Ship your items here:
〒814-0022
福岡県福岡市早良区原6丁目2-24-505
Kai Tora
Tips for reducing shipping costs:
・Shipping one large box is cheaper than shipping two or more smaller boxes.
・Pack items neatly to efficiently use space.
Tips to ensure items arrive safely:
・Ensure boxes are sturdy enough for the weight.
・Tape boxes in an H pattern, both top and bottom, and consider an additional line of tape at the bottom perpendicular across the middle.
・Put items in a plastic bag or in bubble wrap to protect from moisture due to rain, etc.
・If sending numerous LaserDiscs or vinyl records, ensure they are packed standing.
Proof of ID
According to Japanese law, we may need to check your identity. We cannot pay you until the process is complete in cases where it is required. As long as your address and name remain the same, you only need to go through this process once. The name on your ID must match the name on the bank account receiving the payment.
Proof of ID is required in the following cases:
1. The transaction value is 10,000 yen or more
2. The transaction includes video games, books, music, or videos
In other words, if you are only sending us cards, and we are paying you less than 10,000 yen, then this process is not required.
Option 1 (recommended): Send us a Certificate of Residence (jyuminhyo 住民票) with your items. You can get it from a post office, conbini, ward office, etc. Once we receive your certificate, the process is complete. We only need your (the seller's) name and current address on the certificate.
Requirements:
-The document must have been issued within the past 3 months.
-The document does not show your My Number.
-Cannot be a copy of the certificate.
Option 2: Email or print and send a copy of your ID (driver's license, residence card, etc.)
With this method, we must verify your address by sending you a non-forwardable postcard (we will cover the cost unless it needs resent). After you get the postcard, email us the code as proof that it was received. We will send you the postcard once we receive your items. It can take a few days for the postcard to arrive.
Requirements:
-Your ID must be valid
-It must show your current name and address
Examples of IDs you can use: driver's license, health insurance card, residence card, My Number card (front side only), and other identity documents issued by the government
Option 3: Drop your items off at our office, and show us your ID (driver's license, etc.) in person. If you want to go with this option, please email us to make an appointment and ensure someone is available to receive your items.
ID verification for corporations:
Please send the following with your items.
(1): Business registration certificate (登記事項証明書) or seal registration certificate (印鑑登録証明書) (cannot be a copy)
(2): If the applicant is not the company representative shown on the registration certificate, the applicant's ID (driver's license, etc.) (can be sent by email)
(3): The business card of the person in (2) (if available)
6/15/26